My Projects

T-Mobile for Business

Technology Program Refresh - Transportation

Research: Conducted comprehensive cost-benefit analysis, leading to the identification of opportunities for immediate operational cost reduction exceeding $250,000 within a 24-month timeframe. Further consultations revealed potential to decrease operational downtime by 13% per employee across the division leading to additional cost reductions.

Scope: Tasked with launching the technology program rollout for an Amazon DSP within a 120-day timeline while ensuring minimal disruption to day-to-day operations.

(1) Procuring new devices and managing the recycling of out-of-commission devices.

(2) Installing MDM (Mobile Device Management) software on reusable and newly acquired devices.

(3) Implementing fail-over procedures for devices due to the steel/concrete construction of the facility.

(4) Configuring all new devices with necessary applications/software, labeling, and rugged accessories.

(5) Launching dashboard, providing training, and developing training materials for the management team.

Deliverables: Attained operational readiness within the 120-day timeframe by procuring and distributing new devices, installing software across all devices, configuring them with essential programs, and effectively training the team.

T-Mobile for Business

New Technology Program Rollout - Healthcare

Project Overview: Led the successful rollout of a new technology program for a Mental Healthcare Provider offering at-home services, completed within a 90-day timeline, ensuring minimal disruption to daily operations.

Key Achievements:

Conducted an in-depth technology consultation to identify opportunities for digitalization, streamlining processes, and enhancing security. Implemented solutions that resulted in significant operational improvements:

1. Digital Documentation: Transitioned traditional paperwork to tablet-based capture, significantly reducing data entry needs.

2. Enhanced Security: Consolidated client information on secure tablets, eliminating the risk of misplaced confidential paperwork.

3. HIPAA Compliance: Ensured adherence to HIPAA regulations by using compliant electronic forms and security measures.

4. Accurate Timekeeping: Implemented electronic forms for precise appointment tracking and documentation.

5. MDM Implementation: Installed Mobile Device Management (MDM) software, enhancing security through:

* Customizable application approvals per device.

* Device usage restrictions (e.g., disabling websites).

* Usage insights and time allocation tracking.

* Remote lock, locate, and wipe capabilities for lost or stolen devices.

Responsibilities:

1. Procurement: Acquired and prepared new devices with necessary applications, software, labeling, and accessories.

2. MDM Installation: Installed and configured MDM software on all devices to ensure security and compliance.

3. Collaboration: Worked closely with the director team to define eForm parameters and launch the application.

4. Training and Support: Developed and delivered training sessions for the director team, introducing the new technology dashboard and its functionalities.

Urban Outfitters

Interior Store Carpentry Initiatives, Fixture Procurement, Visual Merchandising Program

Research: Analyzing historical data spanning several years uncovered fluctuations in site performance relative to departmental locations. Subsequently, departments were restructured and relocated to different floors, leveraging company inventory to optimize revenue and influence consumer purchasing behavior.

Scope: Tasked by the Director of North America to lead the internal store construction, fixture sourcing, and location layout redesign of an existing retail location within a 75-day timeframe, while ensuring uninterrupted business operations.

(1) Responsibilities included designing, budgeting, and managing the location's interior construction, encompassing tasks such as wall demolition, framing, building new walls, installing three-dimensional art, and completing electrical work.

(2) Collaborated with vendors to design, procure, and place all new store fixtures.

(3) Worked within strict SF city ordinances to ensure proper disposal of all demolition materials.

(4) Oversaw cross-departmental teams to execute changes.

Deliverables: Successfully completed a comprehensive location redesign, including new interior construction and custom- designed fixtures, for a 5-story retail space within the allotted 75-day timeframe. Conducted a post-construction business analysis at the 6-week mark, revealing an average revenue increase of 13% above weekly goals.

Urban Outfitters

Regional Visual Training Seminars & Training Documents

Research: Leveraged historical data from store performance metrics to identify areas of opportunity and to inform the development of the training program. Collaborated closely with District Operations Managers and Senior Visual Managers to identify crucial focus areas, ensuring alignment between training content and business objectives.

Scope: Tasked with spearheading the creation and launch of a comprehensive visual styling program and training materials tailored for Visual Managers, Store Managers, and Management Teams.

(1) Developed content and curriculum for training sessions, encompassing all aspects of visual styling and merchandising techniques.

(2) Utilized historical data to analyze past performance and identify areas for improvement, informing the development of training content and strategies.

(3) Conducted photography sessions to capture visual examples of styling concepts and best practices.

(4) Compiled all content and photography into cohesive training documents, ensuring accessibility and clarity for trainees.

(5) Conducted training sessions for management members, ensuring thorough understanding of visual styling principles.

(6) Continuing training and adoption by collecting work from management teams, providing one-on-one feedback, and highlighting best examples.